As soon as you place your order, you will receive a confirmation email. Then, we will process your order within 1-3 business days, after which we will ship your package. Until your order has shipped, it will remain "unfulfilled" on your account.
Please make sure you are certain of the product specifications, as all orders placed are final. You have 12 hours following your order to proceed with any changes. After this timeline, we can't guarantee any changes to the order.
If you have any questions, please contact us 24/7 at email@example.com.
Two key factors will decide when you will receive your package.
Shipping time = Processing time + Delivery time
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. If your order is ordered on a business day, it will be processed within 1 business day; if your order is ordered on a non-business day, it will be processed within 2-3 business days.
2. Item Delivery Time: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from.
Standard Shipping: Free shipping on any orders paid over $29.99. If the order paid is less than $29.99, we will charge $9.99 for shipping on your order. (Shipping Time: About 1-2 business days, but in remote areas, it will take 2-6 business days.)
Please contact us through customer service (firstname.lastname@example.org), and we will provide you with the corresponding post office contact number.
1. If you have a problem with your tracking number or package delivery, please contact the courier company directly before contacting us.
2. If your order shows shipped but still has no logistics information, please allow 1-4 business days for the tracking information to show.
3. In some rare cases, the tracking information may not be updated, but you will still receive your order.
Please note that MOROVAN is not responsible for the package after the tracking information shows it was successfully delivered to the destination. If for some reason you did not receive it, we advise you to contact the shipping carrier for clarification.